Customs Clearance

In order to clear customs, there are certain criteria that needs to be met to keep delays to a minimum. Here we will let you know what to expect.

Steps for Clearing Customs

Shipping Regulations Check

Document Preparation

Taxes & Duties

There are different regulation requirements from country to country. Make sure that you are fully aware of licensing, special provisions and restricted and prohibited goods for the country you are exporting to.

Getting the required documents before shipping your package is vitally important if you want to avoid delays at the border. Include all necessary information on your commercial invoice, as this is how customs authorities will classify and process your package.

Various Taxes apply depending on which country you're sending your goods to. Make sure you're aware of what you and the receiver are liable to pay to avoid unforeseen surcharges, tariffs, or fees.

Stress less with Indigo Logistics

Address Validation

Customs need to verify the origin and destination of your package. We validate both addresses prior to sending, meaning you know in advance whether it will be possible for your goods to reach their destination or not.


A complete and comprehensive commercial invoice is vital if you want to pass through customs smoothly. Downloading a template from our site will speed up the process.

Tracking from Start to Finish

Your package doesn’t disappear once it leaves the country so you should be able to see where it is at any time. Tracking lets you locate your shipment and gives you peace of mind knowing when you can expect it to arrive at its destination.

Import & Export Info

  • Export control

    Shipping to certain countries is affected by export controls based on the type of goods. Don't get caught out.

    Check compliance

  • Customs clearance

    Reduce delays by using our local expertise to limit the risk. Hold-ups at customs can cause be costly in both time and money.

  • Denied parties

    Check to see who is a denied party before shipping. We do not accept consignments to or from individuals or organisations listed as a denied party. More info

  • Import services

    Our import services makes it easy to bring in shipments from abroad as an importer.

    View services

  • Global compliance

    Find out more about what is required in terms of export controls, international sanctions, safety and security concerns before you ship. See guide

  • International fuel surcharges

    International shipments are liable for fuel surcharges based on the origin and destination country of each package.

    Learn about surcharges

  • Incoterms

    Incoterms are a globally recognised standard that let customs authorities identify the owner of a shipment at every moment of its journey.

  • Custom services

    Use our local knowledge and up to the minute expertise as you need, so your package never gets unnecessarily delayed.

    Use our services




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Julie Robinson

Indigo Logistics

UNIT A56, U CAN STORE, Cnr Spartan Crescent & Olympia Street, Eastgate Ext

+27 11 486 4945

+27 10 020 2851

+27 11 262 0488


© 2017 Indigo Logistics. Last updated: 26 September 2017